Employees now have similar expectations at work. They expect to connect, engage, and collaborate with others, especially with shared services like HR teams easily and quickly. Companies need to tap into these employee networks, engage them at scale, and provide great experiences effectively to become employee-centric organizations.
To meet the expectations of today’s employees, HR teams need to operate in the same way. They need to build their processes around technologies like social, mobile, and cloud; they need to develop apps to solve problems quickly and easily. Finally, companies must gather and analyze the data from these processes to understand how each employee’s actions helps predict success or failure. Companies are realizing that engaging with employees fully is the quickest path to fully engaged employees—and they’re looking to new apps and technologies to create that bridge.
In order to be effective, the modern HR team has four key needs:
- Standardized service, engagement, and experiences across channels for continuous, effortless service
- Access to relevant and actionable information so they can proactively support employees and foster collaboration
- A single, 360-degree view of each employee that incorporates all relevant information from other core systems, including history and past interactions
- A method for empowering employees to help themselves via self-service, self-help options, and collaboration
That’s where Salesforce Employee Communities comes in. By providing a single hub for employees to ask questions, log cases, search the Knowledge Base, and collaborate with others, it streamlines the relationship between employees and HR teams. Salesforce Employee Communities is built on the Salesforce1 platform, which provides a simple, scalable, mobile-friendly way to add additional custom applications like Health & Wellness or Compensation & Rewards.
In short, Employee Communities enables companies to become proactive, not reactive, service organizations—which in turn creates a superior service experience for all employees.
Watch our webinar on how Coca-Cola transformed HR service delivery, resulting in happy employees and reduced costs—or check out the infographic below to see how Salesforce can support and enable HR teams to effectively manage the full employee life-cycle.
Karthik Chakkarapani is currently a Director of the Service Cloud practice at Salesforce.com. Chakkarapani is an accomplished leader with 15 plus years of experience in technology strategy, transformation, and enterprise architecture consulting across many industries. Chakkarapani has expertise in driving digital and customer-centric transformation through optimization and experience driven business models combined with the right technologies and solutions. Chakkarapani is also a Salesforce.com Certified Technical Architect.